400 N. Bowen Rd. #206 Arlington, Texas 76012

Impound Lot

5213 Kaltenbrun Rd. Fort Worth, Texas 76119

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Refund Policy

Understanding when you might be eligible for a refund is crucial. Titan Towing considers refunds under specific circumstances, and each case is evaluated individually. Here are the primary conditions under which a refund may be considered:

  • Service Not Rendered: If the towing service was scheduled but not performed due to our fault. This includes situations where our team is unable to reach the location due to logistical issues or equipment failure.
  • Delayed Service: If our towing service was significantly delayed beyond the scheduled time, affecting your plans. A delay is considered significant if it exceeds one hour beyond the promised arrival time.
  • Incorrect Service: If a service different from what was requested and confirmed was provided. This may happen if there is a miscommunication or misunderstanding about the type of towing or roadside assistance required.
  • Cancellation: If you cancel the towing service within a specific time frame before the scheduled service. Refunds for cancellations are considered if the request is made at least 30 minutes before the driver’s arrival time.

Case-by-Case Evaluation

Our refund policy operates on a case-by-case basis. While we strive to accommodate our customers, we do not guarantee refunds for any particular reason. Each request is thoroughly reviewed to determine its validity. Factors taken into consideration include the nature of the issue, the timing of the refund request, and the specific circumstances surrounding the service.

Exclusions and Non-Refundable Situations

There are specific scenarios where refunds are not applicable:

  • Damage to Vehicle: Towing and roadside assistance involve risks, including potential damage to your vehicle. Refunds will not be issued for any damages, even if negligence on our part is proven.
  • Payment for Authorized Services: Payments for services that were authorized prior to completion are non-refundable, even if the service was not ultimately performed.
  • Driver Arrival: Once our driver arrives on the scene, the payment for services stands. Any cancellations must be called in before the driver arrives to be eligible for a refund.

Refund Request Process

To request a refund, follow these steps:

  • Contact Customer Service: Reach out to our customer service team as soon as possible to initiate your refund request.
  • Provide Details: Be prepared to provide all relevant details about your service, including the date, time, location, and reason for the refund request.
  • Case Review: Our team will review your request on a case-by-case basis, considering all the provided information.
  • Notification: You will be notified of the outcome of your refund request within a reasonable time frame.

Important Considerations

  • Timeliness: It’s crucial to request a refund as soon as possible. Delayed requests may affect the eligibility for a refund.
  • Documentation: Keep all relevant documentation, such as receipts and service confirmations, handy to support your refund request.

Understanding the Fine Print

  • Partial Refunds: In some cases, partial refunds may be granted depending on the specifics of the situation and the services rendered.
  • Full Refunds: Full refunds are considered under exceptional circumstances where the fault lies entirely with Titan Towing.
  • Refund Timeline: Processing of refunds can take up to 14 business days. Ensure that your contact details are up to date to avoid delays.
  • Dispute Resolution: If you disagree with the refund decision, you can escalate the matter by contacting our customer service team for further review.

Preventing Issues

To minimize the need for refunds, we encourage customers to:

  • Confirm Details: Double-check the service details when booking, including the type of service, location, and time. Accurate details help in delivering the correct service without any misunderstandings.
  • Stay Informed: Keep an eye on any updates or changes to your service schedule. Prompt communication can help address issues before they escalate. Staying informed ensures that you are aware of any potential delays or changes.
  • Provide Accurate Information: Ensure that the information provided at the time of booking is accurate and complete. This helps in delivering the right service and avoiding misunderstandings. Accurate information is critical for a smooth service experience.

Customer Feedback

Your feedback is invaluable in helping us improve our services. Whether it’s a compliment or a complaint, sharing your experience ensures we can better serve you in the future. We encourage customers to provide feedback through our official channels, enabling us to address any concerns promptly. Your feedback helps us continuously improve and provide better service.

Contact Us

We are here to assist you and ensure that your experience with Titan Towing is as smooth as possible. Our refund policy is designed to be fair and transparent, ensuring that our customers understand the terms and conditions under which refunds are issued. By outlining clear guidelines, we aim to provide a reliable and trustworthy service, even in cases where a refund is necessary. Thank you for choosing Titan Towing.